Privacy Policy

1. Introduction

RenewWell is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or enquiry forms
• Book a consultation
• Subscribe to our communications
• Communicate with us via email or phone

This information may include your name, email address, phone number, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• IP address
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Schedule and conduct consultations
• Improve our website and services
• Send you information about our services (with your consent)
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting our business
• Legal authorities when required by law or to protect our rights
• Professional advisors such as lawyers and accountants

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction, or damage.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: You can request copies of your personal data
• Right to rectification: You can request correction of inaccurate information
• Right to erasure: You can request deletion of your personal data
• Right to restrict processing: You can request restriction of processing
• Right to data portability: You can request transfer of your data
• Right to object: You can object to processing of your personal data
• Rights related to automated decision-making: You have rights regarding automated decisions

9. Cookies

Our website uses cookies to enhance your browsing experience. Please refer to our Cookie Policy for detailed information about how we use cookies.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

RenewWell
11 Clarence Street
Kingston upon Hull HU1 3EF
United Kingdom
Phone: +44 1482 691 435
Email: [email protected]

13. Complaints

If you believe your data protection rights have been breached, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.